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Privacy Policy — designcrete.gr

Last updated:01/10/2025

1. Introduction

designcrete.gr (hereinafter referred to as “we”, “the company”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and share the personal data you provide to us when you visit our website or our services.

2. Who is the data controller?

Name / Company: Designcrete
Address: Eleftheriou Venizelou 52
Email: info@designcrete.gr

3. Data we collect

You can collect the data:

  • Contact details: name, surname, company details, email, phone.
  • Account & Login: username, hashed password, historical login, IP address.
  • Technical/Browsing: IP, browser type, operating system, pages viewed, time of visit, cookies.
  • Transactions/Payments: order details, billing (if applicable) — this information is processed by third-party payment providers.
  • Communications: content of messages you send us via form or email.

4. How we collect data

  1. Directly from you (e.g. filling out forms, subscribing to newsletters, communicating).
  2. Automatically through your use of the website (cookies, analytics, log files).
  3. From third-party partners (e.g. payment providers, advertising platforms) when you provide them with it.

5. Processing purposes & Legal basis

We use your personal data for:

  • Providing, operating and improving our website and services — performance of a contract / legitimate interest.
  • Responding to communication requests — performance of requests.
  • Sending newsletters/promotions if you have given consent — consent.
  • Traffic analysis and content improvement — legitimate interest / consent for analytics.
  • Compliance with legal requests (e.g. tax records) — legal obligation.

6. Data retention period

Data is retained for as long as necessary for the purposes for which it was collected, and in accordance with applicable legal / accounting obligations. Example:

  • Transaction data: until tax/accounting information is fulfilled.
  • Account data: retained as long as the account remains active + a reasonable period after deletion.
  • Cookies/analytics data: as set by the consent manager (e.g. 6–13 months).

7. Disclosures to third parties / providers

We may share data with:

  • Hosting and technical support providers.
  • Analytics (e.g. Google Analytics, Matomo) and marketing (e.g. Google Ads, Facebook) providers.
  • Payment providers (e.g. Stripe, PayPal) — when you make payments.
  • Legal / regulatory bodies where applicable.

In any case, we select providers that offer adequate data protection and enter into appropriate contractual clauses.

8. Transfers outside the EU/EEA

If we transfer data outside the EU/EEA, we will ensure appropriate protection (e.g. standard contractual clauses, consent decisions, appropriate binding policies).

9. Data Subject Rights

You have the following rights:

  • Access to your personal data.
  • Correction of inaccuracies.
  • Erase (where applicable).
  • Restriction of processing.
  • Objection to processing, including marketing.
  • Data portability.
  • Withdraw consent at any time (where processing is based on consent).

To exercise your rights, please contact us by email at: info@designcrete.gr. You also have the right to file a complaint with the Data Protection Authority.

10. Security

We implement technical and organizational security measures, such as HTTPS, limited access, encryption where necessary, regular backups and software updates to protect your data.

11. Cookies & Cookie Policy Link

This Policy works in conjunction with the Cookies Policy — for information about cookies and tracking technologies, see the website’s Cookies Policy.

12. Children

The website is not directed at children under 16 years of age. We do not collect we intentionally collect personal data about children. If we become aware that we have collected such data, we will delete it as soon as possible.

13. Changes to the Policy

We will update this Policy when there are changes to our practices or the law. The “Last Updated” date will reflect the most recent change.

14. Contact Information

For questions or requests regarding this Policy, please contact:

Email: info@designcrete.gr